Job Title: CRM Administrator

Location: Remote (Latin America)

Company Overview: We are a leading recruitment agency specializing in connecting skilled professionals from Latin America with innovative fintech companies worldwide. Currently, we are seeking an experienced CRM Administrator to join our team and support a dynamic fintech company based in Toronto. This is a remote position, offering the opportunity to work from anywhere in Latin America while contributing to the success and growth of our client’s business.

Position Overview: As a CRM Administrator, you will play a crucial role in managing and optimizing our client’s Customer Relationship Management (CRM) system to enhance customer engagement, streamline processes, and drive business growth. You will be responsible for configuring, customizing, and maintaining the CRM platform to meet the needs of various business units and stakeholders. This position requires a combination of technical expertise, analytical skills, and a deep understanding of CRM best practices.

Responsibilities:

• Configure and customize the CRM system to meet the specific needs and requirements of the fintech company.
• Collaborate with internal teams to gather requirements, define workflows, and implement system enhancements.
• Administer user access, security settings, and data integrity within the CRM platform.
• Develop and maintain custom reports, dashboards, and analytics to track key performance indicators (KPIs) and measure the effectiveness of CRM initiatives.
• Provide training and support to end-users on CRM functionality, best practices, and troubleshooting.
• Monitor system performance, identify areas for improvement, and implement solutions to optimize CRM usage.
• Stay informed about industry trends, emerging technologies, and best practices in CRM administration.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum of 4 years of experience in CRM administration, preferably in the fintech industry.
• Proven expertise in administering and customizing CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot.
• Strong technical skills with experience in CRM configuration, customization, and integration.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams.
• Familiarity with fintech products, services, and industry regulations is a plus.
• Professional-level English proficiency (written and verbal).
• Comfortable working remotely and independently in a fast-paced, results-oriented environment.